Return And Refund Policy

RETURN:

Customer can return the product within 30 days of delivery for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 30 days have gone by since delivery date, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. 

Note: For items that are footwear, the size of the shoes may differ slightly from standard size. Please double check the insole length in our Size chart before ordering.

 

Return contact info: Please contact our Customer Service [email protected] before you make any decision. We will NOT take any responsibility for any return package without confirmation letter or notice from us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Return address: 228 Mary Lee Ln #102, Starkville, MS 39759, United States

Email contact: [email protected] (Get help from our experts 24/7)

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once we receive your item, we will inspect it and immediately notify you on the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

REFUNDS (IF APPLICABLE)

Method of refund: the same form of payment used
Combining your shipping time, inspection time, and your bank’s credit processing time it could take 2-3 business days to have your refund issued and for your account to be accredited.
Please contact us [email protected] anytime you need help or need to be well informed about other instructions that you may not understand.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

Change and Cancellation requests are only allowed within 24 hours of placing the order. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 24 hours have elapsed, no order modifications are allowed. To check the status of your order, please contact our Customer Support team.